Fix known issues

Frequently asked questions from our users

How to solve Error: drive.google.com refused to connect?

If you have signed in with multiple gmail accounts in your web browser and try to use any Google Workspace add-on, you might see this error: drive.google.com refused to connect.

Read the full article →

How do I fix the missing "Embed" and "Customize" options in the Formfacade menu?

If you open your Google Form, click on the add-on icon and select Formfacade - Embed Google Forms™ immediately, sometimes only the Help option is displayed in the menu.

Read the full article →

Formfacade form redirects to Google Forms page on submit. How can I fix this?

If you have enabled "Send responders a copy of their response" for all form submissions (Always) or limited the form submissions to 1 response per user, then the Formfacade form redirects to Google Forms page on submit.

Read the full article →

Form is not publicly visible. How can I fix this?

Formfacade shows this warning when a form needs sign-in to respond. Publish the form and disable the Google Forms features that require sign-in.

Read the full article →

Form is no longer accepting responses. How can I fix this?

If you have disabled "Accepting responses", your users will no longer be able to view your form and submit the response.

Read the full article →