COVID-19 had transformed every small business in these past few months. Essential stores are moving online in a hurry to receive orders and offer pick up/delivery in this #stayAtHome world. But taking orders via phone or ad hoc messaging is difficult and has no tracking. In this article today, we will look at 2 ways you can let your customers place orders via WhatsApp, one with WhatsApp Business and the other with Google Forms.
WhatsApp Business is a free mobile app. You can download it for Android or IPhone from the respective app stores. Here are some of WhatsApp Business’s features that will be useful to setup your online store.Note: WhatsApp business verification is currently limited to a small number of businesses participating in a pilot program.
Pro:This is a great tool for your business, if you have up to 10 products and a relatively small customer base around 50-100.Cons:Without a calculated total, customers do not know how much they owe you at the end of their order.It is difficult to maintain a catalog or changing it often for more than 10 items To let your customers know of the changed catalog, you need to broadcast messages to them from time-to-time. RememberIt takes many clicks and typing of quantity to complete a single order. Not a desirable ordering experience for the customers.You cannot use your single WhatsApp number between personal and business messaging.
Google Forms is the easiest way to create an online form. You can list your products with prices and let your customers enter or choose the desired quantity they want. All the responses are collected in Google Sheets and you can see them in a single shot. You can receive them on your WhatsApp, using WhatsTarget, a Google Forms add-on. It will link your Google Form with your WhatsApp number and send you the orders as and when your customers submit. There are 3 steps to setup your order form: 1. Create an online order form using Google Form (or use this template to get started)2. Install WhatsTarget add-on from GSuite Marketplace, to link the Google Form to work with your Whatsapp3. Add calculations to show order summary and total. Please read on this detailed article to know how to add calculated fields to your Google Form.
Pro:1. It makes it easy for your customers to place their orders seamlessly via Google Forms + Whasapp. Your customers will love it!Con:The solution is priced at $8 per month for more than 10 responses.Your store has the right enterprising quality and a very loyal customer base. Use this opportunity today to add convenience to your customers to order your products/services with the ease from their Whatsapp!
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